Overview
At Fryd Vape Store, customer satisfaction is important to us. This Return & Refund Policy explains the circumstances under which returns, exchanges, or refunds may be considered for products purchased through our website.
Eligibility for Returns
Due to the nature of vape products and consumer safety regulations, most items are considered final sale once opened or used.
Returns may only be considered under the following circumstances:
• The product received is damaged during shipping
• The product received is incorrect
• The product has a manufacturing defect
Requests must be submitted within 48 hours of delivery.
Reporting an Issue
Customers experiencing an issue with their order should contact our support team and provide:
• Order number
• Description of the issue
• Photos showing the product condition (if applicable)
This helps us review the request and determine the appropriate resolution.
Refund Process
If a refund request is approved, the refund may be issued to the original payment method used during checkout.
Processing times for refunds may vary depending on the payment provider or financial institution.
Exchanges
If an item arrives damaged or defective, we may offer a replacement when possible depending on product availability.
Non-Returnable Items
For safety and quality reasons, the following items generally cannot be returned:
• Opened vape products
• Used disposable vapes
• Items damaged due to misuse
Refund Approval
Each request is reviewed individually to ensure fairness and compliance with store policies.
Contact
For refund inquiries, contact:
Email: [email protected]